Support
Warranty Coverage
Beam Associates stands behind every system with clear warranty terms and responsive support.
Coverage Overview
Standard coverage with options to extend based on your risk and uptime profile.
Standard
One-year parts and labor from startup for manufacturing defects.
Extended
Extended parts coverage and labor credits available with preventive maintenance plan.
Controls & Monitoring
12-month coverage on controllers, sensors, and monitoring gateways.
How to Submit a Claim
Follow these steps to accelerate processing and resolution.
Log Details
Capture model/serial, installation date, and alarm codes. Note operating conditions.
Contact Support
Submit through our support form or call. Share photos, data logs, and site access constraints.
Resolution
We triage remotely when possible and dispatch technicians or parts as needed.